It’s small. In just 50 minutes by foot you can go from one end of it to the other.

 

High season rates are during Carnival, Easter, in May, June, September and October, during the Film Festival (which is roughly the last week in August and the first 10 days in September) and the Christmas holidays (from 23^rd December to 7^th January).

 

See the dedicated section in this site: you will find it explained clearly.

 

During office hours, a few minutes up to a day, in rare cases within no more than 24 hours.

 

You'll receive detailed info when you are given the voucher confirming your booking; for info see the “How to get there” section.

It’s always rather hectic getting to Venice with all your cases and, as you know, there are no cars so it’s Shanks’s pony all the way! – and there are plenty of bridges ... however, if you do as we suggest you’ll find it much easier: in fact, we're Venetians and we know what to do!

 

You can buy what they call a VeniceCard which means you have discount on public transport and for visiting museums. You’ll have a map of the ferry boat lines and their routes.

You can buy a 3-day pass for the major ferry boat stops in Venice at Marco Polo airport. It's only worth buying if you know you’re going to use the ferry boats a lot and you go to the Lido or Murano. Normally you visit Venice walking down calli and campielli.

 

Our booking confirmation letter also explains how you can reach the flat from Santa Lucia station, Marco Polo airport or Piazzale Roma plus telephone numbers to contact our staff if you need to.

 

You can leave the car in the car park near Mestre Railway Station and then take the train to Venice or leave it in Venice, on the Tronchetto island, or in the municipal garage in Piazzale Roma, much more expensive. Click on the parcheggi comunali (town car parks link) for more information.

 

You will meet up with one of our staff in a certain part of the city who will give you the keys, ask you to sign the check-in sheet and to pay the deposit. You can speak in English quite freely as our people are all bilingual and they will show you all the details of the flat and answer any questions you may have. You will be meeting a person so you must let us know exactly when you will be arriving in Venice and, during your journey, notify us if you are going to be late (which may not necessarily be your fault) and then you will be given a mobile phone number for any necessities and you will kindly give us yours as well. There’s nothing more frustrating than having to wait hours on end for a client who ought to be arriving but who has got lost and cannot be gotten hold of! To avoid this happening we will, of course, give you detailed information and maps on how to get there: we get no enjoyment leaving you on your own in a strange place.

 

10) At what time will I be given the keys and at what time is the flat free?
Wherever it is you are going, an appointment must be made to give you the keys. When you book, or within 5 days prior to your arrival, let us know the time of your arrival by email or phone. Your home will be ready for you from 3pm on the day you arrive.

 

11) Is it possible to have the keys at night as well?
Keys are handed over from 3pm to 7pm. After this time the service is no longer included and has to be paid for: between 7pm and 11pm the cost is €25.00, after 11pm the cost is €50.00 to be paid directly when the keys are handed over.

 

 12) How many sets of keys will I be given?
You will be given two or three complete sets of keys for each flat.

 

13) Where must I leave the keys on the day of departure?
A VeniceStay.apartments representative will come and collect the keys.

 

 14) What documents will I be asked for when I arrive?
Each person must bring with them an identify document and the voucher certifying that you have paid for your stay.

 

No, only cash is accepted. The deposit is €250. But you can pay the equivalent in American dollars or English pounds.

 

It covers any damage to equipment or property during your stay. A friendly agreement is reached regarding the sum of the damage (there’s no problem if it’s a broken glass but if you ruin the flat then that’s a different matter) which is taken from the €250 you paid as a deposit when you checked in. For more serious damage please read the Contract Terms and Conditions.

 

17) Who can I call if I need help during my stay?
Our people who check you in will give you the names of people you can call for any kind of problem you may have during your stay as well as the office telephone number. Beware! If you call and it is considered not urgent, you will be charged €25.

 

It depends on the flat you have booked. In all the kitchens you will find a 4-ring cooking appliance, oven, refrigerator and freezer and a microwave oven. In the bathroom you could have a tub or just a shower and, almost always, a washing machine. Take a look at the sheet describing the single flats – you will find a long list of all the equipment.

 

Yes, all flats have a set of pans, tablecloths and tools for cooking.

 

Yes.

 

Yes

 

 22) Are pets allowed?
Not in all the flats so it’s best you mention it when booking. Normally only small pets are allowed.

 

 23) Will I find bed linen when I arrive?
Yes, you will find sheets and towels for each person booked as well as tea towels in the kitchen.

 

 24) Must I clean the flat before I leave it?
No, our staff sees to that. The only thing we ask you to do is clean the crockery (plates, glasses, saucepans, etc.) and throw the rubbish away, always outside in the road in the morning at 8am every day except Sunday, never on the landing or on the stairs.

 

25) Do your flats have a telephone?
No, our flats do not have a fixed telephone.

 

Venice overflows with little shops and you’ll see one wherever you look. For fashion go to Calle XXII Marzo. There are not many supermarkets but they are located evenly in Venice; for hypermarkets you have to take a bus (there are several, at no charge) from Piazzale Roma that will take you out of the centre. But there many small supermarkets and bakeries where you can do your shopping without being ripped off .... during check-in, one of our staff will show you a map of the area around your flat with the nearest supermarkets and restaurants.

 

 27) At what time must I leave the flat?
The flat must be left free by 10.30 am on the day of your departure.

 

 28) Where can we leave our luggage?
You can leave it at the Venice train station luggage deposit. Unfortunately, once you have given back the keys you will not be able to return to the flat so you cannot leave your luggage there.

 

You can buy an Italian telephone number for your mobile at the mobile phone retailers (Tim, Wind and Vodafone) that you will fine dotted around the city; you’ll have to show your passport and will cost about €10. Telephone cards, used for phoning from telephone boxes, can be bought in the “tabaccherie" (they have a big capital ‘T' sign outside) for €10 and you can call fixed telephones all over the world from 40 minutes to 3 hours.

Availability and prices
Arrival		Departure